Shipping Policy

Shipping Policy – BestSmoke

At BestSmoke, we are committed to ensuring your order reaches you securely and efficiently. Please take a moment to review our shipping policy before finalising your purchase.

Order Processing

Once your payment has been successfully cleared via Bank Transfer or PayID, your order will be verified and prepared for dispatch within 1–2 business days.

Please note that processing times may occasionally extend during weekends, public holidays, or periods of high demand; however, we always strive to get your order on its way as quickly as possible.

Shipping & Delivery

Following processing, your parcel will be dispatched via Australia Post.

• Tracking: A tracking number will be sent to you as soon as your order has been dispatched, allowing you to monitor its progress.
• Delivery Estimates: Standard delivery times within Australia typically range from 3–7 business days, depending on your location. Please allow for additional time if you are located in regional or remote areas.

Accuracy of Information

It is important to ensure that all billing and shipping details provided at the checkout are accurate and complete. Providing incorrect or incomplete information may result in delays or failed deliveries, for which BestSmoke cannot be held responsible.

Lost or Delayed Parcels

Once your order has been dispatched, delivery timeframes are subject to the services provided by Australia Post and remain outside of our direct control. If you believe your parcel is delayed or lost in transit, please reach out to us at support@bestsmoke.com.au. We will do our absolute best to assist you in locating your item or resolving the matter with Australia Post.

Customer Support

We are dedicated to handling every order with the utmost care. Should you have any questions regarding your shipment, please contact our team at support@bestsmoke.com.au, and we will be happy to assist you.